Where are you located?
We operate under co-packing agreement with carefully selected local vendors. We are an e-commerce company and do not maintain any physical stores currently. Although, we do plan to start our flagship store soon.
Where do you currently deliver?
We currently deliver in following counties of New Jersey:
Is your meat fresh?
All our products are very fresh (never frozen), unless where it is clearly specified in the description. We deliver high quality, professionally butchered poultry and meat to our customers.
Do you serve halal meat?
Yes, all our poultry and meat that we deliver is 100% halal.
What is the delivery timeframe for my order?
We have same day delivery option available on our partner page at mercato
We also offer free delivery through our homepage (subject to a very reasonable minimum order limit). You will see an option for delivery slots at the time of checkout.
Do you offer corporate or wholesale discount?
To inquire about our corporate rates, please contact us on firstname.lastname@example.org and we will work with you to provide you a corporate discount depending on the expected volume. Our corporate customers enjoy the convenience of delivery and high-quality products.
Our corporate customers generally include restaurants, butcher shops and banquet halls.
What is your return policy?
If you are not satisfied with your order then please contact us within 72 hours of the receipt of your order. We will pick up the items that you do not want for a return fee of $15 and offer you a refund.
We are not responsible to accept returns for any issues that are due to customers’ inability to refrigerate the meat properly.
Can I pick up my order from a Meatees store?
No, currently we do not offer store pick up.
We operate under co-packing agreement with carefully selected local vendors. We are an e-commerce company and do not maintain any physical stores currently. Although, we currently do plan to start our flagship store soon.
How is the order delivered?
All orders are individually packed and delivered by Meatees in our vans. We maintain appropriate temperature necessary to maintain the freshness of the meat and use refrigerated vans in summer, where necessary.
What if the customer is not home at the time of delivery?
If the customer is not at home at the time of delivery, we will contact the customer and make another attempt to redeliver for a re-delivery fee of $15.
If the customer is still not available at the time of an attempt to re-deliver then we will cancel the order and charge a 50% restocking fee to the customer. Remaining 50% of the amount invoiced, excluding the re-delivery fee, will be credited back to the customer’s account.
Can I provide any special instructions to prepare my order?
Yes, at the time of checkout, you can provide special instructions with respect to the preparation of your order. Please do not provide any instructions that alter the price of the product.
Can I provide any delivery instructions?
Yes, at the time of checkout, you can provide delivery instructions. Most common delivery instructions are:
- Leave with doorman
- Leave outside at the doorstep
- Leave with neighbors
However, we will not be responsible for any loss of order that arise due to to special delivery instructions.